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V-Ray FAQ
V-Ray
Where can I find the return policies for product sold at www.archvision.com?
The return policy for all products is available here:
https://archvision.com/terms#ReturnPolicy
V-Ray: Do RPCs work with V-Ray?
Yes, RPCs are compatible with V-Ray for Revit, 3ds Max and SketchUp.
V-Ray: What is needed to purchase an Educational license?
V-Ray Educational orders require that the purchase be approved by the manufacturer. Please sign the end user license agreement (link below) and send a current class schedule and student or faculty photo ID.
https://archvision.com/content/downloads/vrayedu_eula.doc
Once approval for the purchase has been given users are notified. This process typically takes about one business day.
Do I need a dongle for V-Ray?
V-Ray 3.0 products do not require the purchase of a license dongle.
V-Ray: Where can I purchase V-Ray?
ArchVision is an authorized reseller of V-Ray. This product can be purchased here:
https://archvision.com/products/vray
V-Ray: How long does it take to get the license?
V-Ray orders are processed by Chaos Group, the manufacturer. Chaos Group is located in Bulgaria so orders usually take 1 business day to process. V-Ray also requires a hardware dongle be shipped via UPS/ USPS. License dongles ship un-programmed, so please allow for an additional business day for programming.
V-Ray: How does the licensing work for V-Ray for 3ds Max?
V-Ray 3.0 is licensed by software license server that connects to Chaos Group’s license server. Rendering node licenses are sold separately with V-Ray 3.0
Where can I view V-Ray product documentation?
V-Ray product documentation is available here: http://docs.chaosgroup.com/
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